Staying safe from fraud and scams
Financial fraud is on the rise, and anyone can fall victim to it. We’ve created this page to assist you should you ever become affected by one or would like to know more about how you can better protect yourself and your business from scam or fraud.
Protect yourself from further exposure to fraudsters
Once your information or funds are shared with a fraudster, consider if there’s anything else malicious that they can do with it and protect yourself from further fraud.
- Check and note down what information has been exposed to fraudsters. This may be your name, phone number, personal address, bank account details or other. You should include this in your fraud report but also be aware that if another fraudster tries to contact you, they might use the same information to influence you.
- If a suspected fraudster tries to contact you again, ignore them but keep a record of their messages/calls so you can report them.
- If you have given fraudster access to your online bank account, change your password as soon as possible. You can do so by clicking “Forgot password” on the GoSolo App Sign-In page.
- If your card has been stolen, you can Freeze your card or Re-order a new card in the GoSolo App card management section.
Reporting fraud to multiple organisations will increase the chances of scammers getting caught and preventing fraud from happening again.
- If you notice a suspicious transaction on your GoSolo account or believe that a fraudster has access to your GoSolo account, please contact us as soon as possible by emailing us at email@example.com with the subject line “Fraud”. The sooner you report it, the higher the chance that we can help you with recovery and prevention of further fraud.
- If the scammer is in your area or you’ve transferred money to the scammer in the last 24 hours, contact the police by calling 101.
- You should also report fraud to Action Fraud (https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime), the UK's national reporting centre for fraud. They will give you a crime reference number and can involve the National Fraud Intelligence Bureau to investigate the scam.