Terms of Service
Version 2.0
30 April 2025
Welcome to GoSolo!
Who is GoSolo
GoSolo is a trading name of Gosolo Financial Limited, a company registered in England and Wales (company number 12053066). Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX. GoSolo is not a bank.
GoSolo is a technology platform that connects multiple service providers in a convenient web and mobile application to deliver services such as Company Formation, Virtual Business Address, and Financial Services: Account Issuing, Payment Card Issuing, Payment Processing.
Financial Services
GoSolo has partnered with Adyen to provide embedded financial products. Adyen is a licensed financial institution providing regulated services, and GoSolo assists Adyen in this regard. However, as GoSolo does not perform any regulated activity itself, it is not a regulated entity (and therefore not an Agent, etc.) but a Technical Service Provider (which is exempt from regulatory obligations)
Company Formation and Management
GoSolo is an Authorised Corporate Service Provider (ACSP) of Companies House (also known as a Companies House authorised agent).
Virtual Business Address
GoSolo has partnered with Virtually There, a provider of virtual offices and business address services.
Scope
These Terms of Service ("Terms") constitute a legally binding agreement between you (whether an individual or a legal entity) and GoSolo Financial Limited ("GoSolo", "we", "us", or "our"). By accessing or using any part of the GoSolo platform, including the GoSolo mobile application, website, associated servers, databases, and any other related software (collectively referred to as the "app and website"), you agree to be bound by these Terms.
These Terms govern your access to and use of our products and services provided for personal or business purposes, including, but not limited to, the Business Account, Checkout, Payment Links, Company Formation, and Virtual Address services (collectively "Services"). Any new features, tools, or services added to the existing offering will also be subject to these Terms.
These Terms apply to:
Business Users - legal entities operating in the UK, governed by English Law and using the GoSolo platform to issue and operate Business Accounts, Checkout, Payment links and other Services;
Consumers - clients or counterparties of Business Users.
You should read these Terms carefully in conjunction with our Privacy Policy, which outlines how we collect, use, and protect your personal data.
These Terms are governed by English law, and any disputes arising under or in connection with them will be subject to the exclusive jurisdiction of the English courts.
How to contact us
You can contact us through the GoSolo app, email us at we@GoSolo.net or WhatsApp us on +44 7770373021
Or send a letter to:
GoSolo Financial Limited
128 City Road
London, EC1V 2NX
United Kingdom
How we may contact you
To the extent allowable under law, by providing us with a phone number and/or e-mail address, you consent to receiving text (SMS) messages, push notifications, e-mail messages and phone calls from us. Such communications may include, but are not limited to, requests for authentication, receipts, reminders, notifications regarding updates to your account or account support, requests for product feedback, and marketing or promotional communications. Call and text message communications may be generated by automatic telephone dialling systems. Standard message and data rates your cell phone carrier applies may apply to the text messages we send you.
You may opt out of receiving promotional email communications we send to you by following the unsubscribe options on such emails or by managing your communications preferences in the app. You may opt out of text messages from GoSolo by replying STOP or by following the instructions that you receive in the text message. You acknowledge that opting out of receiving communications may impact your use of our Services.
Eligibility
You may only enter into these Terms if you are over the age of majority and able to enter into a legally binding contract in the country in which you reside.
You must not use our Services if you have previously been terminated or suspended from using any of our Services. You may not enter into the Terms or use any Consumer Service if you are the target of government sanctions, such as those applied by the UK Treasury, U.S. Department of the Treasury Office of Foreign Assets Control, or any other national government or international body.
Business users, issuing and operating a business account and using associated financial services via GoSolo:
For existing companies:
- You are an active Director of a UK-based Limited/LTD company AND
- You are one of the persons with significant control as listed on the Companies House register
For new companies:
- You want to register a new Limited/LTD company in England or Wales with GoSolo
- You will be the only Director and sole shareholder of the newly incorporated company
For ALL business clients:
- You are above 18 years old.
- You have a valid, up-to-date form of ID and proof of address.
- You are a resident of one of the following:
- United Kingdom
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.
- North America: Canada, United States.
- Asia Pacific: Australia, Hong Kong, New Zealand, Singapore
- Your business does not fall into a category classified as prohibited, high risk, sanctioned or illegal under our Terms and Conditions or International Law, as listed below:
- Unregulated financial services (where licensing is required)
- Pyramid or Ponzi scheme or multi-level marketing programs
- Hawala
- Un-licensed FX broker
- Binary options
- Debt restructuring, credit repair, debt settlement, providing credit, debt collections,
- Gambling and any similar activity with an entry fee and/or monetary prize, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling
- Get rich quick scheme (short term investment for very high return)
- Crypto-currency issue or trading (no digital ledger /trading, only payment gateway (for Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin & Ripple) into GBP via UK Faster Payments)
- Activities aimed at circumventing security controls (software, hardware)
- Unregulated pharmaceuticals / food supplements (e.g. "nutraceuticals"); Drugs, narcotics, steroids, other products with danger to health; homemade alcoholic beverages, cigarettes and tobacco
- Piracy or illegal streaming
- Counterfeit goods and violation of intellectual property, items that violates someone's privacy
- Arms / dual use goods/ human organs
- Unlicensed charities
- Shell companies
- Companies formed of Bearer Shares
- Remittances funded in cash
- Businesses performing offshore bank transactions / Shell banks. Offshore refers to the EU commission tax evasion blacklist and greylist https://ec.europa.eu/taxation_customs/tax-common-eu-list_en
- Adult services connected to human trafficking; intermediation of prostitution; production, visual broadcasting of pornography or striptease clubs (the approach does not include literature, toys, DVD's, educational or scientific material or dating sites )
- Fourth-party payment & multi-layered MSB arrangements
- Businesses that transact with goods subject to export prohibition/restrictions
- Businesses that transact with for goods with living animals
- Political/religious organisations engaged in hate speech. Entities that engage in selling, hosting, distributing, producing or promoting offensive materials, including materials that incite racial hatred or promote discrimination based on gender, race, religion, national origin, physical ability, sexual orientation, or age
- Sanctioned entities
- You must not attempt to issue an Account with GoSolo on behalf of or for the benefit of anyone else. You must not attempt to issue an Account with GoSolo if your use of the GoSolo or Adyen services was previously suspended or terminated by GoSolo or Adyen.
Business users making and accepting payments with GoSolo Services
For the purposes of these Terms, payment services are defined as any of the Services listed below, as well as any other payment-related Service offered by GoSolo in the future:
- Accepting payments to your e-money account by GBP bank transfer or GBP SWIFT account transfer
- Accepting card payments online via payment links, QR codes, or any other Service
- Accepting card payments using a payment terminal or Tap-To-Pay Service on a mobile device
- Making a transfer from your GBP account
- Making a card payment with your virtual or physical payment card
Making payments
You must keep enough money in your account to make payments, including additional fees. If there is no money in your account, services may be disabled, and transactions may be rejected until there are sufficient funds. However, certain transactions may still go through, in which case we will let you know the amount that you will need to repay before the end of the day.
We may block your payments if:
- Your instructions are unclear
- We suspect there is criminal activity on your account
- We are not legally allowed to make the transfer
- Payment exceeds your payment limits
- Payment does not pass our TM, Risk, or AML checks
If this happens, we will let you know as soon as it is legal and possible to do so.
Accepting payments
- Accepting payments Services enable Business Users to receive payments for lawful goods and services provided in the ordinary course of their business and according to their registered Standard Industrial Classification (SIC) codes.
- You are responsible for ensuring that your use of the Services, including the goods and services offered and all associated User Content, complies with all applicable laws and regulations in the United Kingdom, the European Union, and any jurisdiction where your Customers reside or your business operates.
- Prohibited Activities and Content: You are strictly prohibited from using the Service, directly or indirectly, to request, receive, promote, market, or facilitate payments for any Prohibited Products, Services, or Content. This prohibition applies unequivocally to:
- The underlying product or service being sold or offered.
- All User Content associated with the payment links, invoices, or other shared content, including, but not limited to, titles, descriptions, images, branding elements, and any other text or media uploaded or displayed in connection with the Service. This includes, without limitation, any products, services, or content related to:
- Illegal activities, including goods or services that are illegal to sell or provide in the UK, the EU, or the relevant Customer's jurisdiction.
- Narcotics, steroids, controlled substances or other products that present a risk to consumer safety, drug paraphernalia.
- Firearms, ammunition, explosives, weapons, or related accessories.
- Pornography, explicit adult content, obscene materials, or services of a sexual nature.
- Hate speech, discriminatory content, harassment, or content promoting violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
- Counterfeit goods, replicas, or items infringing on intellectual property rights (trademarks, copyrights).
- Stolen goods or services obtained through fraudulent means.
- Gambling services, lotteries, games of chance, or other activities prohibited by law or requiring specific licensing that you do not possess.
- Unregulated or unlicensed financial services, pyramid schemes, and multi-level marketing schemes promising unrealistic returns.
- Items or services subject to specific regulatory controls or requiring licenses (e.g., certain financial products, prescription drugs, tobacco products) without holding the necessary, valid licenses and permissions, and providing proof thereof to GoSolo upon request.
- Any product, service, or content that GoSolo, in its sole discretion, deems harmful, offensive, deceptive, unethical, or otherwise inappropriate or damaging to GoSolo's reputation or business.
- Responsibility for Content: You are solely responsible for ensuring that all User Content you create, upload, or link to via the Service strictly adheres to the prohibitions outlined in this Section 3. The use of ambiguous language, suggestive imagery, or coded terms to circumvent these prohibitions is strictly forbidden and will be treated as a violation.
- You are solely responsible for providing and fulfilling the goods or services for which you receive payment via the Service.
- You are responsible for providing customer service, handling disputes, refunds, and chargebacks related to transactions initiated through your payment links, in accordance with applicable consumer protection laws in the UK and EU.
- You agree to comply with all applicable tax laws and regulations regarding the transactions processed through the Service.
- GoSolo reserves the right, but not the obligation, to monitor the use of the Service and review User Content associated with payment links for compliance with these Terms and applicable law.
- GoSolo reserves the right, in its sole discretion, to take any action deemed necessary if we suspect or determine a violation of these Terms, including but not limited to:
- Removing or requesting the modification of any User Content (titles, descriptions, images).
- Suspending or deactivating specific payment links.
- Suspending or terminating your access to the Service.
- Suspending or terminating your entire GoSolo business account as per the Main Terms.
- Reporting potentially illegal activities or content to relevant law enforcement or regulatory authorities.
- Holding or reversing fund
- GoSolo's determination of whether an activity or content violates these terms will be final.
- Intellectual Property: You retain ownership of your User Content. However, by using the Service, you grant GoSolo a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and distribute your User Content solely for the purposes of operating and providing the Service.
For Consumers and 3rd parties, paying to GoSolo Business Users
GoSolo’s Role
Any contract of sale or payment made using the Services is directly between you and the relevant Business User.
GoSolo, and not you, is responsible for facilitating the availability of the Services; however, GoSolo is not a party to any contract of sale between you and the Business User. You, and not GoSolo, are responsible for your purchases using the Services. Similarly, the Business User, and not GoSolo, is solely responsible for the goods or services you purchase using the Services, including but not limited to matters concerning delivery, quality, returns, accuracy of descriptions, refunds, fraud, advertising, customer support, protection of intellectual property rights, liability related to the Business User's products or services, or compliance with applicable laws and regulations.
Your access to and use of the Services do not alter your relationship with any Business User, third-party services or platforms, or your relationship with your bank, credit card, or debit card provider.
Unless otherwise set out in these Terms, GoSolo will not intervene in any dispute between you and a Business User regarding transactions made through the Services. If you encounter a dispute with a Business User or a third party, we encourage you to contact them directly to resolve the matter. While you may contact GoSolo’s support team regarding issues with a Business User, you acknowledge that we may, but are not obligated to, forward your concerns, including your contact details and a summary of the issue, to the relevant Business User to facilitate communication. Unless expressly stated otherwise in these Terms, GoSolo will not adjudicate factual disputes or legal claims between you and Business Users and has no obligation to resolve such disputes. You agree to release GoSolo from any and all claims, demands, and damages arising out of disputes related to your use of the Services, including disputes with Business Users or other third parties.
Business Users might have their own Terms and Conditions for supplying, exchanging, replacing, and refunding the goods and services you purchase from them.
GoSolo makes no warranties or representations regarding the products, services, or information provided by Business Users. Without limiting the foregoing, GoSolo is not responsible or liable for any claims, including but not limited to:
(a) product liability claims related to Business User products or services;
(b) claims that the offering or sale of Business User products or services violates applicable legal or regulatory requirements;
(c) claims under consumer protection laws or similar legislation arising from Business User products, services, or practices;
(d) any inaccurate, incomplete, or outdated information provided by a Business User;
(e) infringement of intellectual property rights by a Business User; or
(f) acts or omissions of any third-party platform where you may interact with or make purchases from Business Users.
Identification and Prevention of Fraud
You agree that:
Information you provide about yourself and your use of the Services must be complete and accurate as of the time provided, and you must keep this information up-to-date.
To the extent the law allows, we and our service providers may verify your identity, except as otherwise provided in product-specific terms.
You must notify us immediately if you become aware of any unauthorised use or access to your account. You are responsible for any actions taken using your credentials, except for actions taken after you have told us that your account or credentials have been compromised.
Where is your money?
GoSolo Business Accounts are offered by Adyen N.V., which is authorised by the Prudential Regulation Authority and Financial Conduct Authority (reference number: 779800) as an overseas branch of an EEA-credit institution in the UK and is authorised to issue electronic money. Business Accounts include the issuance of electronic money. Electronic Money is not a deposit. The Financial Services Compensation Scheme does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. Adyen is however subject to stringent capital and liquidity requirements in order to ensure its financial resilience in periods of economic stress.
The payment cards are issued by Adyen N.V. pursuant to a license by Mastercard International.
The card is for UK Limited/LTD companies (newly registered companies or existing businesses). If a GoSolo Card is not used for the stated purpose, we may be required to restrict or terminate the Card and/or the Account, refuse to issue or replace a Card, or authorise a Transaction.
We will have no liability or responsibility for Adyen NV's failure to provide services to you unless that failure is due to a breach of these terms and conditions.
Fees and charges
You can find our fees for GoSolo business account here. You may be required to pay other costs, taxes, or charges in relation to your GoSolo business account, which are outside of our control and are not charged by us. For example, you may be charged by other banks for sending money to a GoSolo account.
We reserve the right to change fees in the future, but we will notify you at least 28 working days before that.
Refund policy
The following information applies to applicable fees for GoSolo business account opening services; company registration and GoSolo business account opening services; subscriptions to our partner services if purchased alongside GoSolo account application
Once you submit your GoSolo application and complete a payment, the refund terms are as follows:
- If your application is unsuccessful for any reason other than fail of check of Proof of Residency, then payment will be refunded within 20 working days;
- If your Proof of Residency check fails, you have an opportunity to re-send the document for 3 working days; after the specified period expires, your application will be automatically cancelled, and payment will get refunded within 20 working days after that;
If a refund is applicable, the funds will be transferred to the card initially used when submitting an application. If the card originally used is no longer able to receive a refund, we will contact you via registered email to arrange an alternative method for the return of funds. If we do not hear from you during the 30 calendar days after we’ve contacted you, we will not be able to process a refund after this period expires.
You agree not to use these Services in a fraudulent manner or provide any incorrect or fraudulent information; should we have suspicion of such conduct we will cancel GoSolo services with immediate effect and there will be no refunds any fees/ payments received.
Company Formation
We are an Authorised Agent of the Companies House. Should you choose to register a new Limited Company in England and Wales, the data you give us is sent to and exchanged with the Companies House via electronic interfaces. All the registration processes are being handled by the Companies House. They might contact you directly or via us if they need to.
Virtual Business Address
Virtual Business Address is an optional service, included together with new company registration via GoSolo. For more questions, contact us at we@gosolo.net
Virtual Business Address is managed by our partners Virtually There and includes the following services:
- Ability to use this address as the registered business address at Companies House.
- Sorting of your business mail and forwarding 10 mail scans per month.
- Scanned mail will be available for view and download via the Virtually There app.
If you subscribe to this service and your application is successful, you will receive an email to your registered GoSolo email with information about how to access the Virtually There app once your company is registered and GoSolo business account is opened.
These services are valid for 1 year, after which you will be able to renew them directly at the Virtually There app. You can also request additional services provided by Virtually There (such as mail forwarding) directly through their app.
Your virtual business address will be in Fitzrovia, London. You will receive full details about your address after your company is registered and GoSolo business account is opened - available to view in My Company details in GoSolo App and in Companies House.
See terms & conditions for Virtual Business Address by Virtually There Offices Limited here: https://virtually-there.net/terms-and-conditions/
You agree to us using your information
We collect information with our partners to verify your identity. The information we collect is:
- proof of identity (photo of passport, ID, driver's licence or other approved forms of identification);
- proof of address (photo of utility bill or bank statement);
- selfie;
- and the information contained on them (name, address, birth date).
We request verifications from the Companies House regarding your company name, business address, nature of business, ownership and directors details.
With our partners we will share your:
- name
- address;
- birth date;
- country of residence; and
- know your customer / know your business details.
We may also share a review regarding politically exposed and/or high-risk individuals from our KYC/sanctions data provider at the time. We will also provide our banking-as-a-service partner with transaction data from users, e.g., transaction amounts, recipients, target account numbers, etc.
If you are not happy for us to use your information, we'll have to close your account. But we may keep your personal data and use it where we have lawful grounds to do so. For more details regarding our use of your information, please find our Privacy Policy here https://gosolo.net/privacy-policy
If something goes wrong
Please keep your phone, card and PIN safe at all times. If we discover any security issues affecting your account, we'll contact you as soon as possible in the most secure way.
If you lose your card or it is stolen or see transactions in the app that look wrong, freeze your card if you are able and tell us as soon as possible.
Save for our obligation to be the first point of contact for any initial complaints (before you are directed to Adyen) we shall have no obligation or responsibility for the operation and provision (or lack of operation or provision) of services in connection with your account.
Closing your account
Once this agreement has started it won’t end until you or we end it.
If you'd like to close your account, please get in touch with us. You will need to repay any money you owe us before we can close your account. After you’ve repaid any money you owe us, any remaining funds on the account will need to be transferred to an alternative account before we can close your account. After you have contacted us asking to close your account and you have completed all the required payments, you will have 30-day grace period, when you will no longer be able to make payments but you would still be able to download your bank account statements and invoices. If you change your mind about closing your account during the 30-day grace period, you must notify GoSolo support team, and your GoSolo access will be restored. After 30-day grace period, once we've closed your business account, your card won't work and you won't be able to access your account.
GoSolo only offers business accounts for UK companies (newly registered companies or existing businesses). The purpose of GoSolo business account is to facilitate business-related transactions. If a GoSolo account is not used for the stated purpose, we may be required to close it.
We can close your account by giving you at least two months' notice. We may close your account or stop you using your card and app immediately if we believe you've:
- broken the terms of this agreement
- put us in a position where we might break the law
- broken the law or attempted to break the law
- given us false information at any time
- had a change in circumstances which means you’re no longer eligible for a GoSolo account
- given a third party control of your account, phone, card or PIN (unless you’ve formally agreed this with us or are legally permitted to do this)
- been abusive to anyone at GoSolo or a member of our community.
Making a complaint
We want all of our users to have a fantastic experience when using GoSolo, so when we hear that we have not provided a service to that standard, we want to do all that we can to make things right.
We hope that most matters can be resolved through an email or online chat conversation with one of the members of our team.
However, we appreciate that some matters sometimes require further escalation. That is what this section is for.
Should you find that you need to make a complaint, we can assure you that it will be addressed swiftly, fairly and efficiently, so that we can find a resolution as quickly as possible.
If you have a complaint, we ask that you do the following:
- Write an email addressed to we@GoSolo.net
- Enter the subject line: “I have a complaint” and add your company name (or the account that complaint relates to on the platform)
In the body of the email, please describe as much as possible the nature of the complaint, including when the issue happened and who you had been dealing with in our team
After you send your complaint email, you will receive an acknowledgement email from us within 7 business days. A senior member of our organisation will review the complaint and will respond within a few days. This initial response may offer a resolution or may begin a dialogue in an attempt to reach the best possible outcome.
We will try to resolve any complaints you have about your payment instrument or the service we provide to you within 15 business days of receiving your complaint and in exceptional circumstances, within 35 business days (and we will let you know if this is the case)
If we were unable to resolve your issue or our suggested resolution does not satisfy you, you can refer your complaint to the Financial Ombudsman Service. For more details you can visit their website at www.financial-ombudsman.org.uk.
Making changes to this agreement
This agreement will always be available in the app and on our website.
We can make changes to it for any reason. If we make changes to it then we'll tell you once we've made them.
If you don't agree to these changes, you can let us know and we'll close your account. We'll transfer any money in the account to another account of yours, and you'll need to pay back any money you owe us. If we don't hear from you, we'll assume that you're happy with the changes we've made.
Using the App and Website
You undertake not to adapt, modify, copy, reproduce, reverse engineer, publish, redistribute, sell, sub-license, exploit, or otherwise part with or make any other use of the app or the website, the intellectual property in the app or website , any data on the app or website, or the concept of the app or website more generally except for internal business purposes or to the extent required by law, nor to authorise, enable or assist any third party in doing so.
Our Responsibility for Loss or Damage Suffered by You
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to our app. In particular, we do not represent or warrant that the app will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect.
In any event, we will not be liable for any loss or damage caused by an attack from hackers or other malicious third parties (on the user, account, the app, website or the overall system), a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our app and website.
We do not accept liability for any failure to maintain the app and website.
Please note that we only provide our app and website for personal and private use, and you agree not to use our app and website site for any commercial or business purpose.
We do not accept any liability for the following types of loss, even if the loss is foreseeable: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management of office time.
The app and/or website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the website or app.
We shall not be liable for any loss caused by your actions or inaction based on the app and/or website. However, nothing in these terms and conditions shall affect your statutory rights, and nothing in these terms and conditions shall exclude our liability for death or personal injury arising through negligence, for fraud or fraudulent misrepresentation and/or anything else that cannot be excluded or limited by us under English law.
