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Gosolo Financial Ltd
Company Number 12053066
Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom
10 December 2020

GoSolo Terms and Conditions

Terms of Service

Version 1.2, Alpha launch 2021

17 December 2020


Who is GoSolo

These legal terms (English law applies and disputes will be settled by English courts) are between you and GoSolo Financial Limited (GoSolo /us/we) and you agree to them by using the GoSolo app and website (the terms app and website also include any associated servers, databases, and other software) .

You should read this document along with our Privacy Policy

How to contact us

You can contact us through the GoSolo app, email us at we@GoSolo.net or call us on +44 7483 901626

Or send a letter to:
GoSolo Financial Limited
Kemp House
152-160 City Road
London, EC1V 2NX
United Kingdom

How we'll contact you

We'll contact you in English through the app or by email. We may also write to you at the address you have given to us. Please let us know if any of these change!

We may also send you instant notifications when you spend or receive money.

Where is your money?

GoSolo brings you the app and the website which enable you to access your money. We do not hold your money or provide a card for you to spend your money with. We collaborate with PayrNet Limited, ("PayrNet") who provide a "Safeguarded" e-money account where your funds are held (your account). Your agreement with PayrNet is listed here: PayrNet Terms.

The funds in your account will not earn any interest. We will have no liability or responsibility for your money or any failure by PayrNet to provide services to you, unless that failure is due to a breach by us of these terms and conditions.

We do not provide any financial services to you that are regulated in the UK, including for the avoidance of doubt, any regulated payments, e-money, banking services or arrangements with a view to transactions in investments.

Your card

Payrnet Limited ("PayerNet") provides you with a debit card or a virtual card which can be managed in the secure area of our app or website. Your agreement with Payrnet is here: Card terms. It sets out when your payments can be blocked, when your card can be blocked and what happens if you lose the card, or would like a refund on a transaction. We will have no liability or responsibility for any failure by Payrnet to provide services to you, unless that failure is due to a breach of us of these terms and conditions.

You need to keep enough money in your account to make payments, including any additional fees. If there is no money in your account services may be disabled and transactions may be rejected until there aresufficient funds.

The Card is issued by Payrnet Limited, whose company number is 09883437 and whose registered office is Kemp House, 152 City Road, London, United Kingdom, EC1V 2NX. Payrnet Limited is an electronic money institution authorised and regulated by the Financial Conduct Authority with register number 900594.

Payrnet Limited can be contacted by email – support@payr.net Payrnet Limited’s web address is https://www.railsbank.com/payrnet

Company Formation

We are an Authorised Agent of the Companies House. Should you choose to register a new Limited Company in England and Wales, the data you give us is sent to and exchanged with the Companies House via electronic interfaces. All the registration processes are being handled by the Companies House. They might contact you directly or via us if they need to.

Making payments

You must have enough money in your account to make payments. However, certain transactions may still go through in which case we will let you know the amount that you will need to repay before the end of the day.

We may block your payments if:

  • your instructions are unclear
  • we suspect there is criminal activity on your account
  • we are not legally allowed to make the transfer
  • it exceeds your payment limits and may change over time

If this happens, we will let you know as soon as possible.

Fees and charges

There are no fees, commissions or charges for using any of our services, including, but not limited to the company formation service, the business account, the debit card or the invoicing service.

We remain in our right to change this in the future, but be rest assured we will notify you at least 28 working days before that.

Eligibility criteria

We would like to serve every entrepreneur and type of business possible, but we need to start somewhere, so below is the list of eligibility criteria to use GoSolo:

  1. You have a Limited company, are the only Director and sole shareholder, registered with Companies House OR You want to register a new Limited company in England & Wales with GoSolo, where you will be the only Director and sole shareholder
  2. You are resident in the UK above 18 years old, we will have to ask you for your valid ID and proof of address as part of the onboarding process.
  3. Your business does not fall into a category classified as prohibited, high risk, sanctioned or illegal under our Terms and Conditions or International Law, as listed below:
    1. Unregulated financial services (where licensing required)
    2. Pyramid or Ponzi scheme or multi-level marketing programs
    3. Hawala
    4. Un-licensed FX broker
    5. Binary options
    6. Debt restructuring, credit repair, debt settlement, providing credit, debt collections
    7. Gambling and any similar activity with an entry fee and/or monetary prize, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling
    8. Get rich quick scheme (short term investment for very high return)
    9. Crypto-currency issue or trading
    10. Activities aimed at circumventing security controls (software, hardware)
    11. Unregulated pharmaceuticals / food supplements (e.g.“nutraceuticals”), Drugs, narcotics, steroids, other products with danger to health
    12. Piracy or illegal streaming
    13. Counterfeit goods and violation of intellectual property, items that violates someone's privacy
    14. Arms / dual use goods/ human organs
    15. Unlicensed charities
    16. Shell companies
    17. Companies formed of Bearer Shares
    18. Remittances funded in cash
    19. Businesses performing offshore bank transactions/ Shell banks. Offshore refers to the EU commission tax evasion blacklist and grey list https://ec.europa.eu/taxation_customs/tax-common-eu-list_en
    20. Adult services connected to human trafficking; intermediation of prostitution; production, visual broadcasting of pornography or striptease clubs (the approach does not include literature, toys, DVD's, educational or scientific material or dating sites )
    21. Fourth party payment & multi-layered MSB arrangements
    22. Businesses that transact with goods subject to export prohibition/restrictions
    23. Businesses that transact with for goods with living animals
    24. Political / religious organisations engaged in hate speech. Entities that engage in selling, hosting, distributing, producing or promoting offensive materials, including materials that incites racial hatred or promotes discrimination based on gender, race, religion, national origin, physical ability, sexual orientation, or age
    25. Sanctioned entities

You agree to us using your information

We collect information with our partner, Jumio, which is needed to verify your identity. The information we collect is: proof of identity (photo of passport, ID, and/or driver's licence); proof of address (photo of utility bill or bank statement); selfie; and the information contained on them (name, address, birth date). We also request verifications from the Companies House regarding your company name, business address, nature of business, ownership and directors details.

With our banking partners we will share your:

  • name
  • address;
  • birth date;
  • country of residence; and
  • know your customer score.

We may also share a review regarding politically-exposed and/or high risk individuals from Jumio, or our KYC/sanctions data provider at the time. We will also be providing Railsbank, from whom we license software, with transaction data from users, e.g. transaction amounts, recipients, target account numbers, etc.

If you are not happy for us to use your information, we'll have to close your account. But we may keep your personal data and use it where we have lawful grounds to do so. For more details regarding our use of your information, please find our Privacy Policy here https://gosolo.net/privacy-policy

If something goes wrong

Please keep your phone, card and PIN safe at all times. If we discover any security issues affecting your account, we'll contact you as soon as possible in the most secure way.

If you lose your card or it is stolen or see transactions in the app that look wrong, freeze your card if you are able and tell us as soon as possible.

If there are issues to do with arranging payments with third parties, these are dealt with by PayrNet in the "PayrNet Terms" section here:  https://gosolo.net/payrnet-terms.

Save for our obligation to be the first point of contact for any initial complaints (before you are directed to PayrNet) we shall have no obligation or responsibility for the operation and provision (or lack of operation or provision) of services in connection with your account.

Closing your account

You can cancel your account within the first 14 days of opening it or close it at any other time with 48 hours notice.

If you'd like to close your account, please get in touch with us. You will need to repay any money you owe us before we can close your account. Once we've closed it, your card won't work and you won't be able to access your account.

We can close your account by giving you at least one months' notice. We may close your account or stop you using your card and app immediately if we believe you've:

  • broken the terms of this agreement
  • put us in a position where we might break the law
  • broken the law or attempted to break the law
  • given us false information at any time
  • been abusive to anyone at GoSolo or a member of our community.

Making a complaint

We want all of our users to have a fantastic experience when using GoSolo, so when we hear that we have not provided a service to that standard, we want to do all that we can to make things right.

We hope that most matters can be resolved through an email or video-chat conversations with one of the members of our team.

However, we appreciate that some matters sometimes require further escalation. That is what this section is for.

Should you find that you need to make a complaint, we can assure you that it will be addressed swiftly, fairly and efficiently, so that we can find a resolution as quickly as possible.

If you have a complaint, we ask that you do the following:

  • Write an email addressed to we@GoSolo.net
  • Enter the subject line: “I have a complaint” and add your company name (or the account that complaint relates to on the platform)
  • In the body of the email, please describe as much as possible the nature of the complaint, including when the issue happened and who you had been dealing with in our team

After you send your complaint email, you will receive an acknowledgement email from us within 7 business days. A senior member of our organisation will review the complaint and will respond within a few days. This initial response may offer a resolution or may begin a dialogue in an attempt to reach the best possible outcome.

We will try to resolve any complaints you have about your payment instrument or the service we provide to you within 15 business days of receiving your complaint and in exceptional circumstances, within 35 business days (and we will let you know if this is the case)

If we were unable to resolve your issue or our suggested resolution does not satisfy you, you can refer your complaint to the Financial Ombudsman Service. For more details you can visit their website at www.financial-ombudsman.org.uk.

Making changes to this agreement

This agreement will always be available in the app and on our website.

We can make changes to it for any reason. If we make changes to it then we'll tell you once we've made them.

If you don't agree to these changes, you can let us know and we'll close your account. We'll transfer any money in the account to another account of yours, and you'll need to pay back any money you owe us. If we don't hear from you, we'll assume that you're happy with the changes we've made. Using the App and Website

You undertake not to adapt, modify, copy, reproduce, reverse engineer, publish, redistribute, sell, sub-license, exploit, or otherwise part with or make any other use of the app or the website, the intellectual property in the app or website , any data on the app or website, or the concept of the app or website more generally except for internal business purposes or to the extent required by law, nor to authorise, enable or assist any third party in doing so.

Our Responsibility for Loss or Damage Suffered by You

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to our app. In particular, we do not represent or warrant that the app will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect.

In any event, we will not be liable for any loss or damage caused by an attack from hackers or other malicious third parties (on the user, account, the app, website or the overall system), a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our app and website.

We do not accept liability for any failure to maintain the app and website.

Please note that we only provide our app and website for personal and private use, and you agree not to use our app and website site for any commercial or business purpose.

We do not accept any liability for the following types of loss, even if the loss is foreseeable: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management of office time.

The app and/or website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the website or app.

We shall not be liable for any loss caused as a result of your actions or inactions based on the app and/or website. However, nothing in these terms and conditions shall affect your statutory rights, and nothing in these terms and conditions shall exclude our liability for death or personal injury arising through negligence, for fraud or fraudulent misrepresentation and/or anything else that cannot be excluded or limited by us under English law.