FAQs

You can choose from different GoSolo plans based on the features you need. For current and most up-to-date details about the costs, please refer to our pricing page.

GoSolo offers business accounts only for UK-based and UK-registered companies.

If you're living abroad and want to set up a business in the UK, we can register a limited company for you. You will get a virtual business address and a virtual debit card for all your business transactions, quick and easy.

We are currently accepting users from:

Our current pricing plans are here.

Here’s a guide to UK company types for business owners:

Private Limited Company (Ltd)
This is the most common business structure in the UK, with over 2 million companies registered. In an Ltd, the company is owned by shareholders, and their personal assets are protected if the business faces financial problems. This means if your business struggles, your personal savings and property are safe.

Other Business Structures

Public Limited Company (PLC)


These are larger companies whose shares can be bought and sold on the stock market. Think of companies like Tesco or BP - anyone can buy shares in these businesses.

Community Interest Company (CIC)


These companies are set up to help society or the environment. Instead of paying profits to shareholders, the money goes back into doing good for the community. They’re perfect for social enterprises and community projects.

Limited Liability Partnership (LLP)


This is ideal for professional services like accountants or architects. It combines the flexibility of a partnership with the protection of a limited company. Partners share management and profits while protecting their personal assets.

Company Limited by Guarantee


Usually chosen by non-profits and charities. Instead of having shareholders, members agree to pay a small amount (often £1) if the company goes bust. This structure shows that you’re running the organisation for a purpose rather than profit.

Currently, GoSolo is focusing on helping people set up Private Limited Companies (Ltd/limited), as this is the most straightforward and popular choice for new business owners.

GoSolo is not a bank. Yet, it provides security to its users. You can read about our security standards in the blog post.

GoSolo is a technology platform that allows its users access to electronic money business accounts that are supplied by 3rd party providers. 

Electronic money is not a deposit, and the Financial Services Compensation Scheme does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. The funds are held in segregated accounts in accordance with the provisions of the Electronic Money Regulations 2011.

Gosolo is the trading name of Gosolo Financial Limited, a company registered in England and Wales (company number 12053066). Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX.

For accounts with sort code 04-29-28, opened before 22/04/2024:

GoSolo Financial Limited is registered with the Financial Conduct Authority as an EMD Agent to distribute or redeem electronic money (Register number 902961). GoSolo operates via our partner, PayrNet Limited, which is authorised by the Financial Conduct Authority (register number 900594) as an Electronic Money Institution. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by PayrNet Ltd pursuant to license by Mastercard International Inc. PayrNet Ltd is authorised by Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900594). Payrnet Limited is an electronic money institution authorised and regulated by the Financial Conduct Authority with register number 900594. The Financial Services Compensation Scheme does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. Your funds will be held in one or more segregated bank accounts with a regulated third-party credit institution in accordance with the provisions of the Electronic Money Regulations 2011.

For accounts with sort code 04-29-57, opened after 22/04/2024:

Business accounts are offered by Adyen N.V. which is authorised by the Prudential Regulation Authority and Financial Conduct Authority (reference number: 779800) as an overseas branch of an EEA-credit institution in the UK and is authorised to issue electronic money. The cards are issued by Adyen N.V. pursuant to license by Mastercard International. Business Accounts include issuance of electronic money. Electronic Money is not a deposit. The Financial Services Compensation Scheme does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. Adyen is however subject to stringent capital and liquidity requirements in order to ensure its financial resilience in periods of economic stress.

Yes, you can. GoSolo is available to founders and entrepreneurs from around the world.

GoSolo provides the UK company formation and a business account for non-residents. Here, you can read more about how it works.

We are currently accepting users from:

GoSolo has its own policy and makes a final decision based on multiple factors, so we cannot guarantee that your application will be successful.

But if you applied for a paid service and we could not open you an account, we will make a full refund unless the application was fraudulent.

In order to open a business account, banks are required to verify the identity/identities of the director(s) of a company. This is done in order to make sure that you are who you say you are. Similarly, GoSolo requires directors of a company to complete ID verification checks. As we are 100% digital, we ask you to complete ID verification online. We currently only accept passports, driving licences, and identity cards as valid ID documents. If you do not have any of these documents, we suggest applying for a business account in one of the UK high-street banks that can accept other ID documents (such as Barclays, Lloyds Bank, HSBC, etc.).

With GoSolo, you can open a business account in the UK online and register an Ltd company at the same time. Actually, you get everything you need to start and run your business, including Mastercard debit, various options to accept and release payments, the ability to generate and send invoices, and more. You can review the full list of features and pricing plans on the Pricing page.

GoSolo is available on web, iOS and Android, ready to manage your business account 24/7.

Opening a business account in GoSolo takes less than 10 minutes of your time, then your details will be sent for verification. If everything is ok, you will get a business account the same or the next day.

If you're opening a business account and creating a new company at the same time, the verification might take a little bit longer because we'll be sending your claim to Companies House.

Glad you asked! Yes, we GoSolo is available as a web, iOS, and Android app, so you can access your business account on the go.

We want all of our users to have a fantastic experience when using GoSolo, so when we hear that we have not provided a service to that standard, we want to do all that we can to make things right. You have a few options:

1. You can send a support request inside the application by clicking on the Contact us button.
2. You can send a support request on our website, https://gosolo.net/support
3. You can write an email addressed to we@gosolo.net

After you submit your complaint, you will receive an acknowledgement email from us within 7 business days. A member of our team will review your complaint and will respond within a few days. This initial response may offer a resolution or may begin a dialogue in an attempt to reach the best possible outcome.

If we were unable to resolve your issue or our suggested resolution does not satisfy you, you can refer your complaint to the Financial Ombudsman Service. For more details, you can visit their website at www.financial-ombudsman.org.uk.

Sign in with the GoSolo Business Account web app

1. Open GoSolo web app 'Sign in' page on any web browser: https://app.gosolo.net
2. Enter your email address and password associated with your GoSolo business account.
3. Once you’ve signed in successfully, you will be redirected to the main dashboard.

Sign in to your GoSolo business account through mobile apps

1. Download GoSolo business account apps for iOS or Android.
2. Enter your email address and password associated with your GoSolo business account on the 'Sign in' screen.
3. Once you’ve signed in successfully, you will be redirected to the main dashboard.

If you do not receive a text message with a one-time code to your phone, please check:

• Have you entered your phone number correctly?
• Is your phone online and able to receive SMS messages?
• Have you tried to re-send a one-time code by clicking “Re-send code” on the app?
• Have you allowed at least 60 seconds to pass?

If you’ve checked all of these already and still cannot receive a one-time code, do not hesitate to contact GoSolo customer support via the contact form or email.

GoSolo is only for UK limited companies (Ltd). But if you don’t have a company yet, we can help you open one — and it costs less than registering through Companies House. Check the Business account + Company formation plan at the Pricing page.

You can send your new feature request to we@gosolo.net. We are happy to improve GoSolo together with our clients.

If you have forgotten your password and are unable to sign in, navigate to the 'Sign in' page either on your mobile app or web app:

• Mobile app: click on “Forgot Password” in the top right corner
• Web app: click on “Forgot Password” link located below “Password” field

To reset your password, enter the email associated with your GoSolo account and follow the instructions given on the screen. Once you are verified as the owner of the account, you will be prompted to reset your password. You will then be asked to sign in to your account using your new password.

If you still have questions, feel free to drop us an email.

We’re not just a business account.

GoSolo gives you real payment tools — like Tap to Pay, payment links, reusable payment links and invoices — built-in and ready to use, without extra fees, monthly subscriptions or Stripe setup. Plus, our card processing fees are the lowest on the market.

GoSolo is built for business. While banks focus on consumer banking, we offer tools for invoicing, sales tools for accepting payments online and in person, payment tracking, and more – all tailored to Ltd company owners and small teams. With GoSolo, you're getting not only a business account – you can build your business from scratch in a day and start getting paid instantly.

You don’t need to live in the UK, but you do need a UK-registered Ltd company.
GoSolo helps you set it up if you don’t have one — fully online, no UK address or director residency required. Check our Non-UK residents plan for more information.

Yes. You can transfer funds from your GoSolo business account to any UK personal account at any time, with no extra charges.

GoSolo works best for freelance developers, consultants, agencies, and small service-based businesses. If you're running a full SaaS with subscriptions or mass payouts, other solutions may be better — but for solo or small-scale services, GoSolo is ideal.

Yes. GoSolo has built-in Xero integration for seamless bookkeeping. You can also export transactions in CSV format and invite your accountant as a free team member.

What advantages does it provide compared to being a sole trader or a freelancer?

Registering a limited company in the UK offers several key advantages over operating as a sole trader or freelancer:

Financial protection

The biggest benefit is limited liability protection. If you want to avoid having to worry about losing your house, car, and savings to a business failure, forming a limited liability company is a better bet than being a sole trader.

Tax efficiency

Limited companies often prove more tax-efficient than sole trading:

• Companies pay 19% corporation tax on profits, compared to 20-45% income tax for sole traders.

• Directors have the option to maximise their income by combining salary and dividends.

• A wider variety of business expenses that can be deducted from taxes.

Professional credibility

A limited liability company can help you stand out from the competition:

• Many larger companies prefer or require working with limited companies.

• Adding the "Ltd" suffix gives a company a more credible and well-established appearance.

• When you register your business name, it becomes legally protected.

Business growth

A limited company structure provides better opportunities for growth:

• Easier access to business funding and investment.

• Ability to sell shares to raise capital.

• More options for structure and ownership of businesses.

Other perks

• Because of its unique legal status, your business is able to own assets and engage in contracts independently.

• Tax planning and financial management become more flexible.

• Enhanced privacy, as sole traders have to share more personal financial information with the public.

It takes more work and paperwork to run a limited company than to be a sole trader, but the benefits usually outweigh the problems, especially once your business reaches a certain size or level of income.

GoSolo provides free support to entrepreneurs starting a limited company. Plus, you get a business account and a debit card for all transactions related to your business. It takes less than 10 minutes to set up a GoSolo account and apply for a new company, and then we will do the rest while you can focus on your business.

Registering a UK limited company is simple with GoSolo. All you need is the following documents:

• A valid government-issued photo ID document (passport, driving licence, BRP)
• Proof of your UK address (council tax, utility bill, bank statement), issued in the last three months

The company formation fee is included in the New Company plan. Please refer to our Pricing page for the latest details about which services are included in the packages.

We will also automatically open a business account for your new company.

There is detailed information about new limited company registration in our blog: How can I register my company with GoSolo?

If you register a company via GoSolo, the default share structure is 100 shares for the total value of £100.

All shares issued are non-redeemable and rank equally in terms of each of:

1. Rights to take part in all approved dividend distributions
2. Voting rights – each share being entitled to one vote
3. Rights to participate in any distribution of capital on winding up of the company.

You will receive official Articles of Association and a Certificate of Incorporation. These documents are approved by Companies House. They are not apostilled.

Yes, you can use a virtual office for company registration as long as it meets the Companies Act 2006 requirements. The address must be:

• Located in the same country as your company incorporation
• A physical address that can receive mail
• An 'appropriate address' as defined by law (PO Boxes are not permitted)
• Verifiable on the UK's Postcode Address File

While you don't specifically need a virtual address, every UK limited company must have a registered office address that meets Companies House requirements. This address must be:

• A physical location in the UK

• In the same country where your company is registered (for example, a company registered in Scotland must have a registered office address in Scotland)

• Capable of receiving and acknowledging official communications

And you can no longer use a PO Box as your registered office address.

No problem – you can still open a GoSolo business account for free and start getting paid with the lowest fees on the market.

Opening a business account is simple with GoSolo. All you need is the following documents:

• A valid government-issued photo ID document (passport, driving licence, BRP)
• Proof of your address (council tax, utility bill, bank statement), issued in the last three months

The process is very easy:

1. Fill out the application form (takes less than 10 minutes).

2. Our team will review your documents and respond to you as soon as possible with our decision.

3. Once your application is approved, you will have immediate access to a GoSolo business account and a Mastercard debit card.

Instantly after opening a business account. We currently issue virtual payment cards only, so there's no need to wait—just add it to Apple Pay or Google Pay and start using it immediately.

In GoSolo we made the business account opening process quick and simple, even for non-UK residents.

If you live in the United Kingdom, you need a valid government-issued photo ID document (passport, driving licence, BRP) and proof of your UK address (council tax, utility bill, bank statement).

For non-UK residents, you can check our dedicated page for international clients.

At this time, you can only have one business account for one company. If you have several limited companies, you can keep all of them under one GoSolo login, with a separate business account for each.

As part of our future development of the GoSolo app, we are planning to offer multiple business accounts for a single company.

Yes, you can grant permissions to other users to access your account, for instance, your accountant or team member. You don't put your account at risk because you do not share your credentials or other sensitive information.

You can add up to 2 people to view your GoSolo Business Accounts. People with access to your GoSolo accounts will be able to view your transactions, contacts, and invoices history as well as download bank account statements. Once added, you can easily revoke access for those people who no longer need it.

Before you close your GoSolo business account, please check if there’s any money that you owe us.

If you owe any money to GoSolo, you would need to repay your financial obligations first. After you’ve repaid any money you owe us, any remaining funds on the account will need to be transferred to an alternative account before we can close your account.

If you don’t have any outstanding financial obligations to GoSolo, and you have a positive balance in your GoSolo account, any remaining funds on the account will need to be transferred to an alternative account before we can close your account.

After you have completed all of the actions highlighted above, to close your account, please get in touch with us.

After you have contacted us asking to close your account and you have completed all the required payments, you will have a 30-day grace period when you will no longer be able to make payments, but you will still be able to download your bank account statements and invoices. If you change your mind about closing your account during the 30-day grace period, you must notify the GoSolo support team, and your GoSolo access will be restored. After the 30-day grace period, once we've closed your business account, your card won't work, and you won't be able to access your account.

Yes. You can open a GoSolo Business Account even if you live outside the UK — we support non-residents through our 'Business account for non-UK residents' plan. The most up-to-date pricing is available here. And you might want to check the list of countries we support before starting the application.

We are working hard to bring international payments and currency exchange directly to the GoSolo app, but at the moment, these features are not available.

For now, you can use alternative services such as Payoneer, Paysend, or Wise to send and accept payments from abroad.

The limit on making payments using online banking and inbound payments is £50,000 per transaction.

Card limit is £1000 per transaction, £5000 per day.

GoSolo only opens business accounts. Please bear this in mind: your account is not a personal one. 

We recommend that you consult with your accountant on ways you, as an owner or director, can get paid from a GoSolo business account.

What follows may not, under any circumstances, be treated as official advice from us. We do not accept any liabilities.

As a general rule, there are several ways a company can pay its individual owner:

1. Pay a salary
2. Pay a dividend
3. Lend a loan

Each option requires careful consideration from the tax and legal points of view, especially if the individual is not a UK resident. There is no general rule that can cover all possible scenarios.

You cannot deposit cash into your GoSolo business account. We are constantly making changes to GoSolo, and if cash deposit is an important feature to you, please let us know at we@gosolo.net.

Direct Debit is not a part of the GoSolo offering yet. But we are constantly adding new functionality to the GoSolo app and are determined to deliver Direct Debit soon.

Currently, it is not possible to deposit cheques to GoSolo accounts. We are constantly making changes to GoSolo, and if cheque deposits are an important feature to you, please let us know here.

This is done in order to standardise the way a payment is recorded between different UK banks.

Cash withdrawal limit is £250 per transaction, £1000 per day.

You can request a payment via local bank transfer or get paid by card – simply generate branded invoices or create payment links to share with clients via email, chat, or SMS. Clients pay via card, Apple Pay, or Google Pay — no account or app needed on their side.

Yes. And you don't even need to figure out what information to include: in the GoSolo app, you can generate and send professional, branded invoices within a simple, guided 3-step process.

We plan to introduce the recurring invoice functionality in future versions of the GoSolo application. However, we made sure that raising invoices against the same client remained quick and straightforward. You can duplicate and send existing invoices in a couple of clicks.

You can configure email reminders, and GoSolo will send them automatically. Adjust the date and frequency of reminders for due and overdue invoices.

When you receive a payment on your GoSolo account, the system will check its reference and amount. If there is a corresponding unpaid invoice, GoSolo will automatically match it with the payment received.

Yes. Once you receive the payment, you can change the invoice status, marking it as paid.

GoSolo sends invoices as a webpage where your client can see a preview of the invoice or download the document's PDF. He may also notify you about his acceptance of the payment conditions settled out in the invoice. In GoSolo you can see the exact date and time when your client opens the invoice page, downloads PDF or accepts the invoice.

Absolutely. You can assign VAT status to each item in the invoice and GoSolo will calculate the totals for you.

Yes. You can manually enter recipient details or search the Companies House database right from the app.

Every GoSolo invoice has a built-in payment link, so your clients can pay in their local currency (USD, EUR etc.), and the amount is converted to GBP at the card issuer’s rate. There are no added conversion fees from GoSolo.

Yes! All GoSolo plans—including the free one—support invoicing, invoice reminders, overdue alerts, payment tracking, and unlimited invoice creation.

Each invoice includes a secure card payment link your client can use to pay instantly with Visa, Mastercard, Apple Pay or Google Pay. You get notified as soon as the payment is made.

An automatic invoice overdue reminder is sent to your client, and you can track its status inside the app.

Yes. GoSolo sends automatic invoice reminders before and after the due date to help you reduce late payments.

1. Check if you already have a GoSolo business account. If you haven’t got it yet, you’d need to complete an application to open one.
2. Sign in to your GoSolo account via the web app, i.e., in any web browser.
3. Navigate to your Profile section (person icon in the top right corner).
4. Under the “Manage companies” section, click on “Add company”.
5. Complete a short form and submit your application.
6. Once your application is successful, you will be able to view your new company’s accounts in GoSolo.

• In your mobile app, go to “Other” tab and select a Company you wish to view
• In your web app, open the sidebar menu and click on drop-down of companies to choose another company, or click on drop-down of companies to choose another company

GoSolo Sales allows you to accept card payments online and in person directly with your business account app. It also has a QR code and payment link options that create a checkout page for your clients. No app or account is required to pay, making the checkout hassle-free and secure.

GoSolo uses Interchange++ pricing — the most transparent and beneficial model for small businesses. You’re charged a small base fee (set by the card schemes) plus a low fixed GoSolo margin of 0.5% + 20p. The total fee is automatically deducted from each payment you receive — no hidden costs, volume thresholds or monthly charges.

When you're getting paid more than £100 in person, using a POS terminal or card reader device, customers usually need to enter their PIN to proceed with the payment. GoSolo doesn't provide any hardware devices, but you still can use the tap-to-pay feature on your phone to accept payments over £100 offline. Due to the “PIN on Glass” technology, your customers can enter their card PIN right on the phone screen to release larger card payments.

Tap-to-Pay is currently available only on iPhone and requires iPhone XS or later running iOS 16.4 or later.

Tap to Pay is a secure way to make contactless payments. Here's what makes Tap to Pay safe:

• One-Time Codes: Instead of transmitting your actual card details, Tap to Pay uses near-field communication (NFC) to send a unique, encrypted code for each transaction. Even if someone intercepts this code, it can't be used for future purchases.
• Short Range: NFC has a very limited range (usually a few centimetres). 
• Security Measures: Most mobile wallets and contactless cards require additional security measures like fingerprint or PIN verification before processing payments, adding another layer of protection.

Tap-to-pay is a contactless payment method that lets you pay quickly and securely by putting your phone, watch, or credit card against a payment terminal (GoSolo mobile app). It uses near-field communication (NFC) technology to transmit your payment information wirelessly.

Tap-to-pay is becoming increasingly popular as it's

• Fast: No waiting to swipe or insert your card.
• Secure: Uses one-time codes for transactions.
• Convenient: Works with various devices like phones, watches, and some contactless cards.

Payment links work brilliantly for any small business that sells products or services without a full e-commerce site. They're especially useful for:

Freelancers and consultants

Software developers and remote professionals

Coaches, tutors, instructors and therapists

Artists, crafters and digital creators

Influencers and content monetisers

Local sellers using Instagram, WhatsApp or TikTok

Gig workers who need fast, flexible checkout options

If you want to take payments online quickly and professionally — without building a website — payment links are for you.

Yes. International cards are accepted, and there are no additional fees or exchange-rate-based commissions. Your client pays in GBP, and you receive funds directly in your GoSolo account.

In minutes. Once your account is open, you can send invoices and payment links the same day. No extra setup with processors like Stripe is needed.

We use Interchange++ pricing, meaning that you’re charged a small base fee (set by the card schemes) plus a low fixed GoSolo margin of 0.5% + 20p. The total fee is automatically deducted from each payment you receive — no hidden costs, volume thresholds or monthly charges.

Payments are settled instantly (or almost instantly) into your GoSolo account.

GoSolo does not limit transactions to £100 per transaction, unlike other Tap to Pay or POS terminal vendors.

Yes, customers automatically receive an email confirmation after completing payment. You also get notified in the GoSolo app in real time.

Yes. Every GoSolo payment link has its own mini dashboard where you can see payment history, amount collected, and other link-specific metrics.

Absolutely. You can accept payments from international clients via card (Visa, Mastercard), Apple Pay, and Google Pay. All payments settle in GBP directly into your GoSolo account.

Absolutely. All GoSolo payments are powered by Adyen — one of the world’s leading and regulated payment providers. Customer data is encrypted and checkout pages are hosted securely.

Yes — GoSolo provides reusable payment links. You can use the same link for multiple payments unless you choose to limit it. When creating the link, you can optionally set an expiry date or a maximum number of uses.

GoSolo uses Interchange++ pricing:
0.5% + £0.20 per transaction — for all card payment methods, including Tap to Pay, payment links, invoices, etc. That’s often up to 4x cheaper than Stripe or PayPal for UK and EU clients.

Yes, you can disable or archive any payment link from your GoSolo dashboard at any time.

We are bringing a lot of new features and upgrading the security of the GoSolo business accounts and App. You will be able to:

• Accept physical card payments on your phone (with iPhone Tap-to-Pay)
• Accept online card payments with invoices
• Monitor your sales goals and performance
• Get an all-new Virtual Master Card debit card

To enable these changes, we need to switch to a different account supplier. As a result, accounts operated by PayrNet Limited (Sort code 04-29-28) will be closed on 20 August 2024.

Yes. We will be offering you to switch to a new account inside the app. 

We understand this is an extra hassle. We apologise for the trouble and hope the new features are worth it

Here is how to make the switch:

If you are using the web app, you should see an orange banner with the message "Time to take action." By clicking on the banner, you can start the process of opening a new account.

If you are using a mobile app, you should first update it from your Apple/Google Store. After logging in to the updated app, you'll see the orange banner with the message 'Time to take action'. By clicking on the banner, you can start the process of opening a new account.

If you have closed the banner on your web or mobile app, you can always start the new account opening process from the "Other" section of the menu.

More info

Yes. You can apply for a new account and card using the GoSolo app.

You will need to complete the ID check and agree to the new terms of service.

You will be able to reclaim the funds directly from the accounts supplier, PayrNet. Instructions will be provided on how to reclaim your remaining funds via a digital transfer only to a bank account held in your business name.

In certain circumstances, we might not be able to offer you a new account in the GoSolo app. In this case, you will need to open a new account with a different provider and withdraw the funds before 20 August 2024 to avoid the inconvenience of losing online access to your funds. If you do not withdraw the funds before 20 August 2024, you will be able to reclaim the funds directly from the accounts supplier, PayrNet. Instructions will be provided on how to reclaim your remaining funds via a digital transfer only to a bank account held in your business name.

Yes. You can use your account and “White” Master Card Business Debit Card as normal until 20 August 2024. However, we recommend that you withdraw the funds ahead of to avoid any potential inconvenience.

Yes, the electronic money in your business account remains safe. All regular e-money rules and conditions apply.

Please check your spam filters and folders. 

Please make sure you have the latest version of the app installed.

If you are not sure about the status of your account, please don't hesitate to contact us at we@gosolo.net

This is not a scam.

We are upgrading our app by adding important features and upgrades to your GoSolo account to help you succeed.

We are changing our account supplier to enable these changes. As a result of this change, your existing PayrNet Limited account (Sort code 04-29-28) with GoSolo will be closed on 20 August 2024. 

We understand this is an extra hassle. We apologise for the trouble and hope the new features are worth it. 

We made it easy for you to apply for and activate the new account within the GoSolo App. Please follow the instructions here or contact us at we@gosolo.net if you need help.

You will need to apply for a new account and withdraw funds from the old account by 20 August 2024.

Yes. We will provide you with a closing account statement. You may also continue accessing your app after the account is closed and download the account statement yourself.