I have received a "Time to take action" notification in my app, what is going on?

This is not a scam.

We are upgrading our app by adding important features and upgrades to your GoSolo account to help you succeed.

We are changing our account supplier to enable these changes. As a result of this change, your existing PayrNet Limited account (Sort code 04-29-28) with GoSolo will be closed on 20 August 2024. 

We understand this is an extra hassle. We apologise for the trouble and hope the new features are worth it. 

We made it easy for you to apply for and activate the new account within the GoSolo App. Please follow the instructions here or contact us at we@gosolo.net if you need help.

We are bringing a lot of new features and upgrading the security of the GoSolo business accounts and App. You will be able to:

• Accept physical card payments on your phone (with iPhone Tap-to-Pay)
• Accept online card payments with invoices
• Monitor your sales goals and performance
• Get an all-new Virtual Master Card debit card

To enable these changes, we need to switch to a different account supplier. As a result, accounts operated by PayrNet Limited (Sort code 04-29-28) will be closed on 20 August 2024.

Yes. We will be offering you to switch to a new account inside the app. 

We understand this is an extra hassle. We apologise for the trouble and hope the new features are worth it

Here is how to make the switch:

If you are using the web app, you should see an orange banner with the message "Time to take action." By clicking on the banner, you can start the process of opening a new account.

If you are using a mobile app, you should first update it from your Apple/Google Store. After logging in to the updated app, you'll see the orange banner with the message 'Time to take action'. By clicking on the banner, you can start the process of opening a new account.

If you have closed the banner on your web or mobile app, you can always start the new account opening process from the "Other" section of the menu.

More info

Yes. You can apply for a new account and card using the GoSolo app.

You will need to complete the ID check and agree to the new terms of service.

Yes. You can use your account and “White” Master Card Business Debit Card as normal until 20 August 2024. However, we recommend that you withdraw the funds ahead of to avoid any potential inconvenience.

Yes, the electronic money in your business account remains safe. All regular e-money rules and conditions apply.

You will need to apply for a new account and withdraw funds from the old account by 20 August 2024.

You will be able to reclaim the funds directly from the accounts supplier, PayrNet. Instructions will be provided on how to reclaim your remaining funds via a digital transfer only to a bank account held in your business name.

Yes. We will provide you with a closing account statement. You may also continue accessing your app after the account is closed and download the account statement yourself.

Please check your spam filters and folders. 

Please make sure you have the latest version of the app installed.

If you are not sure about the status of your account, please don't hesitate to contact us at we@gosolo.net

In certain circumstances, we might not be able to offer you a new account in the GoSolo app. In this case, you will need to open a new account with a different provider and withdraw the funds before 20 August 2024 to avoid the inconvenience of losing online access to your funds. If you do not withdraw the funds before 20 August 2024, you will be able to reclaim the funds directly from the accounts supplier, PayrNet. Instructions will be provided on how to reclaim your remaining funds via a digital transfer only to a bank account held in your business name.